Shipping + Returns
 

BE ADVISED: DUE TO HIGH TRAFFIC AND SHIPPING DELAYS RESULTING FROM COVID-19, ALL ORDERS WILL BE SHIPPED WITHIN 4 WEEKS FROM PURCHASE. NOTE THIS TIME ENSURES YOUR ORDER WILL ARRIVE AT THE THE BEST QUALITY, WITH THE FINEST ATTENTION TO DETAIL.

SHIPPING POLICY:

ALL ITEMS ARE SHIPPED UPON COMPLETION OF PAYMENT IN FULL. PLEASE ALLOW 4 WEEKS FOR ALL CUT AND SEWN ITEMS TO BE SHIPPED. YOU WILL RECEIVE YOUR TRACKING INFORMATION WITH DETAILS REGARDING YOUR PACKAGE. YOUR TRACKING NUMBER ALONG WITH THE CARRIER IS SENT VIA EMAIL UPON SHIPMENT. .

RETURN POLICY:

ALL ITEMS AVAILABLE ARE MADE TO ORDER. ONCE THE ORDER IS PLACED, THE PRODUCTION BEGINS THEREAFTER. ALL LABOR, COSTS FOR MATERIALS AND HARDWARE REQUIRED TO PRODUCE THIS ITEM HAS BEEN EXHAUSTED. WITH THIS BEING SAID, ALEX CARTER BRAND DOES NOT ISSUE REFUNDS.

IN AN EFFORT TO REMAIN COGNIZANT OF THOSE IMPACTED BY THE VIRUS, WE WILL NOT BE EXCEPTING EXCHANGED GOODS AT THIS TIME. WE THANK YOU FOR UNDERSTANDING.

IF YOU WOULD LIKE TO SUBMIT AN EXCHANGE REQUEST, PLEASE EMAIL ALEX@SHOPALEXCARTER.COM

WE RUN A SMALL BUSINESSES WITH A SMALL TEAM. WE THANK YOU IN ADVANCE FOR YOUR PATIENCE AND APPRECIATE YOUR SUPPORT MORE THAN YOU KNOW.